Refund Policy

At MUSM, customer satisfaction is our priority. Please read our refund policy carefully before placing your order.

Returns

For hygiene and quality reasons, perfumes and fragrance products cannot be returned once they have been opened or used.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We may request photos or videos of the product to verify the issue.

Refund Eligibility

Refunds or replacements are only available if:

• You received the wrong product.

• Your item arrived damaged during shipping.

• The product has a manufacturing defect.

Items that have been used, opened, or damaged due to misuse are not eligible for a refund.

Refund Process

Once your request has been reviewed and approved, your refund will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider.

Order Cancellation

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions regarding refunds or replacements, please contact us:

Email: contact@musmstore.com