Refund policy

Refund, Return & Exchange Policy

At MUSM, we want you to be satisfied with your purchase. Please read the following policy carefully before placing your order.

1. Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The return request must be made within 7 days of delivery.
  • The product must be sent back to our provided return address at the customer's own expense.
  • The bottle must not be broken or damaged.
  • The product must be in good condition.
  • More than 50% of the perfume must remain in the bottle.
  • The product must not have been damaged due to misuse or mishandling.

Once we receive the returned product, our team will inspect it before approving the return.

2. Exchanges

You may request an exchange within 7 days of receiving your order.

An exchange will only be approved if the returned product meets all our return conditions.

You may exchange your fragrance for another available fragrance of your choice.

The customer is responsible for the cost of sending the original product back to MUSM. Any applicable delivery charges for the replacement product may also apply.

3. Refunds

You may request a refund within 7 days of receiving your order.

The returned product must first be received and inspected by MUSM.

Once the return is approved, the refund will be processed according to the applicable refund procedure and, whenever possible, through the original payment method.

Original delivery charges are non-refundable and will be deducted from the refund amount.

4. Damaged, Defective or Incorrect Products

If you receive a product that is broken, damaged, defective, or different from what you ordered, you must contact us within 7 days of receiving your order.

For a product received broken or damaged, a clear, continuous unboxing video is required. The video should show:

  • The sealed parcel before opening
  • The parcel being opened
  • The product and its packaging
  • The damage or breakage clearly visible

Without a valid unboxing video, we may not be able to approve a damage-related refund or replacement.

If the issue is verified, MUSM may provide an appropriate replacement or refund.

5. Return Shipping

For returns or exchanges due to change of mind or personal fragrance preference, the customer is responsible for returning the product to our provided address.

Return shipping charges are not covered by MUSM.

If the product was sent incorrectly, arrived damaged, or has a confirmed manufacturing defect, MUSM will review the case and determine the appropriate resolution.

6. Products Not Eligible for Return, Refund or Exchange

A request may not be approved if:

  • The request is made after 7 days of delivery.
  • The bottle is broken or damaged due to customer handling.
  • Less than 50% of the perfume remains.
  • The product has been misused or mishandled.
  • The product does not meet the return conditions stated above.

7. Order Cancellation

Orders may only be cancelled before they are processed or dispatched.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return, refund, or exchange within 7 days of delivery, subject to the conditions of this policy.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us within 7 days of delivery:

Email: contact@musmstore.com
WhatsApp: +92 312 0922228